TERMS AND CONDITIONS

By accessing the site www.cerdeirahomeforcreativity.com , the user agrees to accept and respect the terms and conditions of use.

1. Author and Industrial Property Rights

The information on this site or dominion, the brands mentioned, the logos, designs, illustrations, photographs, films, content, text, graphics and attached documents, are the exclusive property of the company SoulCraft Ltd, based in Lugar da Cerdeira, 3200-509, Lousã, Portugal, and are protected by law.

The download, copying, modification, transmission, distribution, reproduction or forwarding, whether as a whole or partially, for profit or otherwise, without the advance written authorisation of SoulCraft Ltd is expressly forbidden and punishable by law.

The user agrees to access the site merely for lawful purposes.

2. Terms of Privacy and Data Protection

You can consult our terms of privacy by clicking on this link.

3. External Links

The user of this site may not make use of any application or software that could interfere with the normal functioning of said site.

This site may contain references for publicity purposes and/or hyperlinks to other sites, over which SoulCraft, Ltd has no control. The inclusion of publicity of links to other sites is merely for informative purposes, as this company has no link to the respective content, services and/or products offered, and cannot be held responsible for their content.

4. Disclaimer

SoulCraft Ltd takes no responsibility for any harm or loss resulting from the use of the information on this site, whether direct or indirectly resulting or linked to the use of this site.

5. Access

The access to certain content on this site may be reserved to certain registered users.

SoulCraft, Ltd is continually working to update and verify its informations and the tools available and it could, without working, modify, update or correct any information on the site.

The user of this site may not use any application or software that may interfere with the normal operation of said site.

6. Jurisdiction

These Terms and Conditions are governed by Portuguese law. Any legal processes that result from the interpretation and execution of these Terms and Conditions will be under the jurisdiction of the District of Coimbra, to the express exclusion of any other. The partial invalidity or inefficacy of one of these Terms and Conditions, or the existence of holes, will not effect the remaining Terms and Conditions.

7. Delivery and Return Policy

7.1 - Shipping: The delivery of products purchased at the Cerdeira à Mão online store will be carried out by the CTT logistics operator. After payment confirmation, the order may take between 2 to 10 days to be prepared for shipment. This delivery period concerns only the dispatch of orders, expressed on working days (weekends and holidays are not considered working days). There may be variations depending on the specific circumstances of each order, such as: availability of the selected product(s), the delivery area and festive dates. All parts shipped are properly and securely packaged. The final purchase weight includes the shipping package weight and the final purchase price includes amounts associated with shipping costs.

Shipping charges are applied for each order, depending on the weight of the products purchased and the region of delivery, as indicated below:

  • National Shipping: Até 2 kg: 12€ I 2.01 kg - 5 kg: 15€ I 5.01 kg - 10 kg: 18€ I 10.01 kg - 20 kg: 30€ I Mais de 20.01 kg: 65€

  • Shipping Area 1 (Spain): Até 2 kg: 21€ I 2.01 kg - 5 kg: 38€ I 5.01 kg - 10 kg: 67€ I 10.01 kg - 15 kg: 95€ I 15.01 kg - 20 kg: 123€ I 20.01 kg - 25 kg: 151€ I 25.01 kg - 30 kg: 180€ I Mais de 30.01 kg: 300€

  • Shipping Area 2 (Germany, Austria, Belgium, Denmark, France, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands and United Kingdom) 0 kg - 1 kg: 60€ I 1.01 kg - 2 kg: 66€ I 2.01 kg - 3 kg: 80€ I 3.01 kg - 4 kg: 91€ I 4.01 kg - 5 kg: 103€ I 5.01 kg - 6 kg: 115€ I 6.01 kg - 7 kg: 125€ I 7.01 kg - 8 kg: 136€ I 8.01 kg - 9 kg: 151€ I 9.01 kg - 10 kg: 158€ I 10.01 kg - 11 kg: 165€ I 11.01 kg - 12 kg: 175€ I 12.01 kg - 13 kg: 175€ I 13.01 kg - 14 kg: 175€ I 14.01 kg - 15 kg: 195€ I Mais de 15.01 kg: 300€

  • Shipping Area 3 (Andorra, Gibraltar, Greenland, Guernsey, Faroe Islands, Jersey, Liechtenstein, Malta, Sweden, Switzerland): 0 kg - 1 kg: 56€ I 1.01 kg - 2 kg: 68€ I 2.01 kg - 3 kg: 81€ I 3.01 kg - 4 kg: 95€ I 4.01 kg - 5 kg: 108€ I 5.01 kg - 6 kg: 120€ I 6.01 kg - 7 kg: 130€ I 7.01 kg - 8 kg: 136€ I 8.01 kg - 9 kg: 152€ I 9.01 kg - 10 kg: 163€ I 10.01 kg - 11 kg: 171€ I 11.01 kg - 12 kg: 184€ I 12.01 kg - 13 kg: 189€ I 13.01 kg - 14 kg: 200€ I 14.01 kg - 15 kg: 204€ I Mais de 15.01 kg: 350€

7.2 - Returns: SoulCraft, Lda considers the following types of returns valid (product return without exchange):

a) When the item shipped is the wrong product, the product is defective or there are errors in the purchase order attributable to SoulCraft, Lda.

b) Returns due to error in the client’s address, with the responsability attributable to the customer. The return will be made by informing the correct address by email to artsandcrafts@cerdeirahomeforcreativity.com and after payment of the shipping costs by the customer, the package will be sent again.

c) Whenever the error is attributable to SoulCraft, Lda, the order will be returned free of charge to the Customer, or, in case of cancellation, the full amount will be refunded (postage included).

To initiate a return process, the customer must send an email to artsandcrafts@cerdeirahomeforcreativity.com, mentioning the order number in the subject of the email and indicating that he intends to carry out a return. After we receive the products, in their original packaging, without having been used (in perfect condition), we will start the return process.

SoulCraft, Lda

(Text update in October 2021)